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Crelogix Acceptance

Creating consumer financing programs people love

sme-pme-2016

 

Operations Department

Outgoing, Driven, and Achievement Oriented
If this describes you, then Crelogix could be the right fit for your career.

We are proud of our achievement as one of Canada’s Top 100 Small and Medium employers for 2016 and ranked by PROFIT Magazine’s Profit 500 as one of Canada’s fastest growing companies. Established in 1974, Crelogix has emerged as a leader in consumer financing, servicing, collections, and asset recovery services serving over 6000 businesses across Canada. Our achievement-oriented organization is always looking for driven, career and growth focused individuals to help take Crelogix to the next level.

 

The Department

The Operations team is responsible for the overall customer experience in addition to overlooking the merchant application and credit funding aspects. This role requires an understanding of the assigned line of business in order to identify opportunities to promote Crelogix financial services or refer customers to internal/external partners.

 

The Position

This position acts as a liaison between clients, originations and operations and generally comprises:

 

Responsibilities

  • Contribute to the creation of legendary customer experience in all dealings
  • Professionally handle customer cases in a timely manner using different communication channels i.e. phone, email.
  • Understand and fulfill customer needs and/or detect business opportunities in order to take appropriate action
  • Actively contribute to the attainment of Crelogix business objectives by meeting or exceeding individual goals
  • Handle issues in the best interest of both customer and company
  • Understand and ensure adherence to SLA and KPI at all times
  • Review and investigate Credit Applications and contracts
  • Conduct credit investigation and research
  • Maintain accurate and current status of all inquiries, communications and applications in Customer Relationship Management System (CRM)
  • Continuously  identify and evaluate opportunities to drive process improvements that positively impact the customer’s experience
  • Exercise due diligence to maintain the accuracy of all customer transactions
  • Maintain equilibrium between company policy and customer benefit in decision-making

 

Compensation

$36,000-45,000 based on experience plus bonus up to $2,961-$3,701

 

Perks

  • Great group health and dental benefits
  • Wellness program for your fitness
  • Career planning that lets you set your career goals
  • EAP (Employee Assistance program)
  • RRSP
  • Education reimbursement
  • Financial bonus for referring individuals who would be a good fit to our team

 

Success factors

  • 1-year experience in a Call Center & customer service environment
  • Experience in credit or finance related role
  • Must be bilingual in English & French, both oral and written
  • Strong computer skills
  • Salesforce knowledge and expertise is an asset
  • Strong attention to detail is a must
  • Able to meet deadlines and succeed in a fast-paced environment
  • Excellent verbal and written communication skills
  • Excellent task prioritization and organization skills
  • Flexible schedule is an asset
  • Ability to learn new information quickly
  • Actively contribute to a positive working environment

 

To Apply

 

If you are motivated by an environment that rewards and recognizes your personal achievements, contributions, and competency; apply to the link http://bit.ly/1SMnO5c

 

To apply for this job please visit the following URL: http://bit.ly/1SMnO5c →