Wayne has over 30 years of banking experience, the majority of which has been within the Credit Union system where he has been, and is active on a National and Provincial level including the Board of Directors for CUETS, the National Lender's Advisory Board and as Chairman of the SME Partnership / Regulatory & Legislative Sub-committee.
Mr. Cook is a former Vice President, Credit for Servus Credit Union, Alberta's first province-wide credit union responsible for a diverse loan portfolio of $2.3 billion consisting of Commercial/Agriculture, Residential Mortgages and Consumer Loans.
Our Board Members and Strategic Advisors consist of thought leaders, senior executives and industry experienced professionals. The leadership team works closely with the Board Members and Strategic Advisors to develop strategies that enhance the company’s value proposition for its business partners. Board Members and Strategic Advisors provide important insights about key trends and challenges, both in our sector and in the general market.
Wayne Cook has more than 30 years of banking experience, most is within the credit union system.
He spent almost 10 years as vice president of credit at Servus Credit Union, Alberta’s first province-wide credit union, where he had responsibility for a diverse loan portfolio valued at $2.3 billion, comprising commercial/agriculture, residential mortgages and consumer loans.
Wayne remains active in the financial sector, including sitting on the CUETS Board, working with the National Lenders Advisory Board and chairing SME Partnership/Regulatory & Legislative sub-committee.
Richard Charlton is vice president of Commercial Credit, South Region, for Servus Credit Union, Canada’s third largest credit union with combined assets of more than $13 billion.
Richard has more than 18 years experience at Servus, holding a number of management positions that have provided him with a strong background in commercial credit, underwriting and oversight.
He holds a BCom (University of Alberta) and a Commerce Program certification (Red Deer College).
Karl Sigerist is directly responsible for setting the vision and strategy, developing the culture, building the team and allocating the capital resources of Crelogix. Karl has a demonstrated track record of building amazing teams that achieve rapid transformation and growth at financial service and information technology organizations.
From 2004 to his current appointment in 2007, Karl was the senior vice president and chief operating officer at Crelogix, and has been directly responsible for all operating activities since then.
Karl’s past leadership roles were at Credit Acceptance Corporation in the UK, and eSupplies.com, CIT Group, Danka Business Systems PLC and Ikon Office Solutions.
His industry and community activities include mentoring for Simon Fraser University and MOSIACs. He is a past and present director, officer, teacher and volunteer on committees including the Canadian Resort Development Association, Canadian Finance and Leasing Association, Canadian Mental Health Association, American Resort Development Association, American Financial Services Association, Cooperative Association of Resort Exchangers, Immigrant Services Society of British Columbia and the Boys and Girls Clubs of Canada.
An avid reader, Karl enjoys spending time with his wife and two sons, travelling, running, cycling, and skiing.
Harri Jansson’s distinguished career in financial services has spanned more than 30 years, including his most recent position as chief operating officer at Prospera Credit Union.
Harri’s career has also seen him hold senior leadership positions at ATB Financial (senior vice president of commercial and retail banking), Richmond Savings/Coast Capital Savings (president and CEO) and The Bank of Montreal (executive vice president commercial and retail banking).
He holds a BA in Liberal Arts History (State University of New York) and a MA in Strategic Communication and Leadership (Seton Hall University).
As an active community leader, Harri is the Honorary Consul General for Finland for British Columbia, a Governor of the Vancouver Board of Trade and the founding Chair of Volunteer Vancouver.
Derral Moriyama’s esteemed career in financial services spans more than 30 years, most recently as BMO Financial Group’s senior vice president of business development. He became a Crelogix strategic adviser in 2014.
His leadership experience features a range senior leadership positions at BMO including; commercial and corporate banking; natural resource account management; risk management and retail banking.
Derral has an MBA from the University of Toronto and completed the executive development programs at the Banff School of Management and the Kellogg School of Business in Chicago.
He is an active community leader, sitting on community boards including the Vancouver Board of Trade (vice chair of economic development committee), the New Center for Autism in Richmond (adviser) and the BC Football Hall of Fame (founding member and treasurer).
Our leadership team is comprised of entrepreneurs that collectively possess a broad and deep range of successful experience within the financial services industry.
Nicholas (Nick) Carter is responsible for the overall delivery of high quality financial products. He assumed his role in 2006, taking charge of implementing and testing quality assurance measures for credit, support and accounting. He became a Shareholder in 2008.
Nick has extensive senior management expertise acquired during more than 20 years in the Canadian chartered bank and commercial lending environments, including recently implementing two automated loan adjudication systems at Crelogix.
He specializes in enhancing management systems and streamlining processes through automated adjudication, analytics, credit scoring, risk and payment systems. He holds both a BCom and a MBA (both from University of Alberta), and is working towards his Lean Sensei Greenbelt certification.
A scuba diving fanatic, Nick sits on the Underwater Council of BC Board. He also volunteered with the Retail Risk Council, The Credit Scoring and Risk Strategy Association, and the Risk Management Association.
Lucie Gagné leads our Vacation Ownership line of business. She was appointed to her role in January 2015 with a mandate to lead the Divisions growth. The Vacation Ownership business provides financing for Canadian consumers through business partners across North American and Caribbean.
Lucie possess more than 30 years of leadership experience in the travel, timeshare and credit industries. As Vice President at RCI, she was instrumental in the establishment and growth of RCI’s Canadian business, and acted as a liaison between industry leaders globally. Lucie was previously with Royal Bank Diners Club’s corporate credit card business and led Japan Canada Travel’s outbound tour operating business where she created, marketed, sold and escorted multiple group tours to Japan, Southeast Asia, Hawaii and Europe.
Lucie is an avid traveler and loves exploring the globe. She’s committed to fitness. Involved with various charities for the protection of the environment and animal welfare, and helps occasionally at the local food bank. She is married and has two cats.
Richard Gagnon is responsible for all human resource functions at Crelogix. He assumed the role in 2013, bringing his experience at Fairmont Hotels and Resorts to the position.
Richard worked across Canada for Fairmont, with responsibilities including the global deployment of Fairmont’s strategic human resource initiatives. He played an instrumental role in Fairmont’s compensation, as both a benefits advisor and key contributor to collective agreement negotiations.
Richard specializes in implementing coaching, counselling, recruitment, and career development strategies. He holds a Certified Human Resources Professional Designation (Canadian Council of Human Resources Associations), a Bachelor of Industrial Relations, a Certificate in Management Resources (Université Laval) and is working towards Lean Sensei Greenbelt certification.
His interests include travel, yoga and running.
Lorenzo (Larry) Ghio is responsible for Crelogix’ Home Improvement division. He assumed the role in 2012, having a mandate to recruit and develop the best team possible, increase Crelogix’s service levels and maximize its partnerships. He works closely with partners to increase their sales, cash flow and bottom-line profits.
Larry boasts 25 years of experience in financing, including serving as a senior executive at Laurentian Bank where he oversaw a portfolio of more than $2 billion and helped achieve a record $737 million in sales (in 2006). He was also regional manager at Deutche Financial Services and GE Commercial Finance.
He holds a BCom from Bishop’s University.
Larry coaches youth football, and has proudly played and coached it at all levels (midget, college, university and CFL). Every year Larry and his family spend a weekend collecting food donations for the needy ahead of Christmas.
David Lynde is responsible for financial reporting and accounting. He joined Crelogix in 2012, taking control of setting company strategy, developing business plans and budgets, and ensuring key processes are meeting the needs of key internal and external stakeholders.
David is a seasoned senior financial executive and has held several senior positions, including being the European finance director for CIT (managed assets of $2 billion) and group financial controller for The Royal Bank of Scotland Car Division ($1.6 billion turnover).
He holds a BCom degree (University of Edinburgh), is a member of the Institute of Chartered Accountants of Scotland, and has recently been awarded his Lean Sensei Greenbelt certification.
David moved his family to Canada in 2012 to start his role at Crelogix. He has a passion for all sports especially soccer (Dunfermline Athletic), cricket and rugby. He was a voluntary fund-raiser for the National Society for the Prevention of Cruelty to Children and was the Honorary Treasurer for York Sports Club prior to relocating.
Michael (Mike) McKay is responsible for all aspects of the treasury, and provides support to the CEO on strategic treasury and enterprise risk management matters. He assumed the role in 2012, which includes developing strategy for operational and funding policies. Mike became a Shareholder in 2008, and serves as the Corporate Secretary on the Crelogix Board.
Mike has been at Crelogix since 1988, and was instrumental in its 1993 integration with Travelers Financial group. He was a key member of the team that restructured Crelogix in 2008 to turn it into the company that it is today.
A sports’ enthusiast, if Mike is not playing hockey or running, chances are he is watching them (or one of the many other sports he follows).
Michael Mills is responsible for overseeing Crelogix’s objectives in consumer credit, collections, customer service, asset management and recoveries. He is also responsible for maintaining regulatory compliance. He joined Crelogix in 2005 and became a Shareholder in 2008.
Michael has extensive experience in Canadian banking, and specializes in the management of receivables portfolios, the mitigation of risk, and the development of strategies to maximize return.
He holds a BA (Concordia University), a Diplome D’Etudes Collegiates (Dawson College) and Certification in Credit Management (University of Calgary).
Michael is fluent in English, French and Spanish, languages that come in useful as he pursues his love of travelling the world. His favourite destination is currently Latin America.
Joe Oudaimy is responsible for Crelogix’s Consumer Durables division. He assumed the role in January 2015 as VP & GM for the division. Joe will be working closely with Merchants in industries such as appliances, electronics and furniture. He is helping Crelogix build long lasting and mutually beneficial partnerships along with building and retaining high achieving teams.Joe has over 30 years of experience in the financial industry at senior sales management levels, including positions in business development and branch management at HFC, RBC, CIBC and HSBC. Additionally he has worked in the leasing, factoring and consumer finance at Trade Finance Solutions Inc., GSE Industrial Light Inc. and Merchant Retail Services. He has twice been awarded ‘National Branch Manager of the Year’ by Household Trust and earned the highest Service Excellence award in BC while at CIBC.
Joe has a degree in Business Administration from Algonquin College Ottawa. He is a supporter of the green movement and enjoys sharing his ideas on renewable energy and clean technology. Joe is trilingual, with language proficiency in English, French and Lebanese.
Jean Sabbagh is responsible for marketing and customer support. He assumed the role in 2013, taking responsibility of the marketing strategy and its execution, and overseeing customer support across multiple channels.
Jean’s background is in product marketing, where he has 10 years of experience developing marketing strategies, expanding businesses internationally and overseeing the marketing communication for both B2B and B2C products. As a senior marketing manager at Western Union Business Solutions, Jean lead and grew the global online business, directed a team of experienced marketers and managed a $1 million budget.
Jean holds an MBA (George Washington University), a Bachelor of Economics and a Lean Sensei Greenbelt certification.
Jean is passionate about French music – Jacques Brel is his favourite, and divides his spare time between reading, swimming and playing soccer.
Robert Strathearn is responsible for Crelogix third-party products and services, including creditor insurance and extended warranty. In 2012 he joined the company and assumed the role, which includes managing all financial intermediary relationships.
Robert has 25 years of senior management experience in marketing, sales, product development and operations. This includes as vice president of Signature Business Solutions Inc., where he held senior roles in the product warranty and insurance division, and optimized financial performance for the company and its vendor partner.
He specializes in developing strategy, business plans and follow-through to establish and grow ancillary products as significant contributors to Crelogix business partners. He holds a Bachelor in Economics (Wilfrid Laurier University).
A competitor by nature, Robert plays hockey and judges barbeque competitions. He has volunteered and coached for over 15 years in Ridge Meadows minor sports including hockey, lacrosse and softball.
Sean Zaichick is responsible for Crelogix’s Personal Services division. He assumed the role in January 2015. Sean focuses on building a committed, motivated team while identifying strengths and weaknesses of existing business processes in the Division. He helps Crelogix drive growth by developing and implementing innovative strategic solutions.
Sean has extensive prior experience in energy, utilities, HVAC and water heater rentals. He has also built a solid foundation in both fitness and dating industries as well as direct marketing and call centre operations. As the Vice President of Sales and Business Development at National Home Services, Sean was instrumental in growing the client base from scratch to over 260,000 residential customers in Ontario within five years.
In his spare time, he enjoys creating visionary solutions for startups with potential; spending family time with his wife, daughter and two dogs; and biking, cooking and scuba diving.
Our management team possesses demonstrated industry experience and expert knowledge gained through active involvement with partner organizations and active involvement in relevant professional and trade organizations.
Sylvain Archambault oversees the Personal Services Division – Eastern Canada region. He joined Crelogix in 2013 as the Regional Manager for Power Products and is now responsible for helping partners in healthcare, tuition and membership industries create sustainable growth targets.
Sylvain has held senior positions in sales and marketing with Wajax Equipment Corporation, Laurentian Bank and Honda Canada. He specializes in finance and is working to increase cash flow and bottom-line profits through customized financing programs.
Sylvain studied Marketing, Sales and Finance at the College Bois-De-Boulogne. Outside of work he consults with coaches and parents on how to train their children at hockey training camps for kids.
Didier Browaeys is responsible for managing the collections and customer service team. He started the role when he joined Crelogix in 2013, overseeing and ensuring customer service quality through effective interpersonal skills and leadership.
Didier has experience working as a supervisor/team leader in the accounts receivable departments of Warnaco/Calvin Klein EMEA and GE Capital in the Netherlands, where he managed a team and developed strategic action plans.
He specializes in ensuring customer satisfaction through implementing efficiencies in account management while at the same time mitigating risk for the company.
Didier is fluent in English, French, Dutch and German. A Vancouverite, he enjoys everything the city has to offer; from fashion and food to travel and skiing.
Gelareh is responsible for all of Crelogix’s Merchant Support functions. She started the role in 2014 with a mandate to develop new and current partnerships, as well as increase partner sales, cash flow and bottom-line profits.
Gelareh specializes in providing customer service and team building that is both professional and results-driven. She boasts a portfolio of customer-centric call centre management excellence, including at Rogers Communications, Home Trust Company and Club Intrawest.
Gelareh holds a BA (Carleton University), is an accredited Real Estate and Mortgage Specialist (OREA Real Estate College), and has completed her Auto & Marine Finance Manager Certificate (Automotive F&I Elite Inc.).
When she is not busy with her two children, Gelareh can be found enjoying a book or a leisurely walk through BC’s pristine wilderness at spots such as Deer Lake.
Terry Lavery is responsible for Power Products – Western Canada region. He took over the position in 2012, taking responsibility for developing the Western Canadian team and growing service levels across the region.
Terry boasts an outstanding track record in commercial and vendor finance, with more than 15 years of experience building integrated financing and sales operations at companies including HomeEquity Bank, Credit Acceptance and Newcourt Financial.
Terry specializes in being one of the most connected individuals in the Canadian power products industry, helping connect people within the industry and working closely with providers to increase their cash flow and bottom-line profits through financing programs.
He studied Business and Commerce at the University of Alberta.
Outside of work he enjoys bicycling, jogging and reading science fiction.
Wendy Mootoosingh is responsible for Home Improvement – Central Canada region. Wendy assumed the position in October 2014, and oversees the development of a team to increase Crelogix’s market penetration and grow its service levels across Central Canada.
Wendy has more than 10 years of experience in the home improvement sector. She successfully launched All Weather Windows‘ renovation division in Greater Toronto Area by partnering with large home renovations dealers, achieving annual budget within the first quarter. As a result, she helped All Weather Windows close the market gap by ultimately shifting business focus from selling directly to consumer to selling via a network of dealers.
Wendy has a marketing management diploma from the School of Accounting and Management in Trinidad, West Indies. Her continuous learning has seen her study sales management (Prisma Learning), project management and communications (Skillpath Learning Centre) and retail marketing (Centennial College).
In her spare time Wendy enjoys trying new restaurants, where she can indulge in exotic dishes that she likes to then learn how to cook at home for her family. Wendy can also be found enjoying a swim or volunteering.
Claude Robitaille is the responsible for Home Improvement – East Canada region. Claude assumed the position in 2013, overseeing the development of a team to increase Crelogix’s market penetration and grow its service levels across Eastern Canada.
Claude’s career has been in the inventory finance and boat/leisure vehicle sectors. He created a new wholesale business portfolio at Newcourt Financial Services worth $360 million within two years and put together a JV finance company for Yamaha (and Scotia Bank) managing more than $200 million through 300 dealers.
He specializes in working with partners to increase their sales, cash flow and bottom-line profits with focused financing programs.
A family man, Claude is always on the hunt for fresh challenges. He is interested in everything that could help him live a better life, and enjoys skiing, golf and travel.
Muratcan Zor is responsible for research and assessment of new/existing markets, product and program development, and execution of communications to increase brand awareness. He started the role in 2012, and spearheads keeping Crelogix’s various business units relevant and competitive.
Before Crelogix, he held marketing and management positions at Novartis, GNC and Hertz Canada.
Muratcan holds a BCom in Marketing and International Business (University of British Columbia).
Born in Turkey Muratcan loves travel and scuba diving. His favourite spot to dive is Sharm el-Sheikh in Egypt.
Crelogix and our team members are actively involved in a number of trade and professional associations. Our affiliation with such associations allows us to keep apprised of, and work for the benefit of, issues of importance to our partners.
The Commercial Finance Association (CFA) is the international trade association dedicated to the asset-based lending and factoring industries.
Founded in 1944, the CFA has nearly 300 member companies and 16 chapters located throughout the United States, Mexico and Canada. CFA members include a diverse collection of lending institutions that range from international banks to independent entrepreneurial finance companies. CFA membership is by organization, not by individual. All employees of a member company can take advantage of CFA membership benefits.
The International Factoring Association’s (IFA) goal is to assist the Factoring community by providing information, training, purchasing power and a resource for the Factoring community.
Founded in 1999, the International Factoring Association provides a way for Commercial Factors to get together and discuss a variety of issues and concerns in the industry. By working together, Commercial Factors have an easy way to disseminate information and have a single voice in the marketplace. Association members also have group buying power in negotiating for goods and services.
An active player in an international network of pet industry associations, PIJAC Canada has been a strong and consistent voice for the Canadian Pet Industry since 1988.
The Pet Industry Joint Advisory Council of Canada is the voice of the Canadian pet industry. As a not for profit, member based organization, PIJAC Canada advocates on behalf of the Canadian pet industry, while acting as a credible source of information and education for pet related businesses.